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Our Data Recovery Process

Step 1: Fill Out an Assessment Form

To get the recovery process started, fill out our short, non-intrusive online data recovery assessment. It takes only a couple of minutes, and it allows our team to better assess your data recovery needs. Completing the form also triggers the assignment of a project ID, which is used to throughout the process to track your project and keep both you and your client care professional up to date.

Step 2: Your Client Care Professional Contacts You

Along with a project ID, you will be assigned a client care professional, who will take you through the process, answer your questions, and address any concerns. At every step, your client care professional will ensure your data recovery runs smoothly and help get you back in business in as little as 48 hours. And like all of our specialists, our client care professionals are dedicated to fast, efficient, confidential service.

Step 3: You Send Us Your Media

Now that you understand the process and have a project ID, you can ship your media to one of our labs for a FREE clean-room evaluation. Our engineers will thoroughly investigate the exact cause of your data loss and then provide you with a FREE estimate of the total cost of recovery, as well as a timeline for the project. No recovery will be attempted until we have your approval.

Timeframe: Get a free quote within 4 to 6 hours after your media is received

Step 4: We Recover Your Data

With your approval, our data recovery specialists will proceed according to your target file specifications and the approved evaluation. All of our data recovery services are performed in a fully secured laboratory environment, and hard drives suffering from physical damage are serviced in a class 100 static-free clean room to ensure maximum drive efficiency. Throughout the process, our data recovery specialists strive to maintain efficiency, security, and confidentiality

Rush Service: 12-72 hours      Standard Service: 3-5 Business Days

Remember, if we can�t recover any data, you don�t pay us anything. No data, no charge. Guaranteed.

Step 5: We Authenticate Your Data

Recovery is only successful if you get the files you want, and if you can actually use them, so after we recover your data, we put it through a strict quality control procedure to ensure that this is the case. Our quality control team will also test additional file folders to guarantee that everything we�ve recovered is suitable for use.

Step 6: You Receive Your Recovered Data

As soon as we�re sure your data has been successfully recovered, we�ll package and return it to you on separate destination media.

In most cases hard drives are used but other format options are available as needed.

To speak with a client care professional, call us at 1.888.481.9501, OR please fill out our online assessment form to receive your project ID number. We will be happy to answer any questions you may have and help you find the right data recovery solution for your needs.